Delete Your Fixcars.ai Account
In accordance with App Store developer requirements and data privacy standards, you have the right to request full account deletion and complete erasure of your personal diagnostic records from Oahu Autoshop LLC.
01.How to Request Account Deletion
- Open the Fixcars.ai mobile app and sign in to your registered account.
- Go to Profile → Delete Account.
- Type DELETE to confirm (your password is also required for email accounts).
On the web app, open Settings → Account → Delete Account and confirm the same way.
If you cannot sign into your account or need assistance, email our Oahu Autoshop LLC support team directly from your registered email address at:
02.What Data is Deleted vs. Retained
- User Profile: Name, email, password hash, and OAuth credentials.
- Diagnostic History: All AI chat turns, symptom inputs, and OBD-II trouble code queries.
- Virtual Garage: Saved vehicle profiles (Make, Model, Year, VIN).
- Media Attachments: Uploaded engine photos and inspection documents.
- Community & Linked Accounts: Posts, comments, votes, points, and your linked Telegram ID.
- App Store Purchase Records: Transaction ID, plan, dates, and amount, kept so a purchase cannot be restored twice and for accounting. PayPal payment records are deleted, and an active PayPal subscription is cancelled.
- Security Audit Logs: Anonymized security logs (purged after 30 days).
In-app deletion requests execute immediately. Manual email or web form deletion requests are processed by Oahu Autoshop LLC within 24 to 48 business hours. All data backups are completely overwritten and purged within 30 days.
03.Submit Online Account Deletion Request
You can submit a deletion ticket directly below. This form can be tested by users and App Store reviewers.